An AI agent is software that uses a large language model as its reasoning engine. Given a goal, it breaks the work into steps, decides which tool or data source to use, executes the step and checks the outcome before moving on. Several agents can be combined into a multi-agent system, where a supervisor agent delegates to specialists such as a researcher, a writer and a reviewer.
Agents are only as good as the information they act on. Retrieval-augmented generation (RAG) solves this by searching your approved knowledge manuals, policies, contracts, tickets, product data and passing the most relevant passages to the model at the moment of the request. The model answers from that evidence and can cite it, which sharply reduces hallucinations and keeps answers current without costly retraining.
Together, agentic AI and RAG create assistants that do not just know your business but can work inside it. Our agentic AI development services cover the full lifecycle: data pipelines, retrieval tuning, agent design, integrations, evaluation and secure operations.